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Refund Policy

  1. All customer cancellations and amendments must be received in writing.
  2. Customer cancellation terms:
    Cancellations made 16 or more working days prior to course start date will result in a £50.00 + VAT administration charge per candidate / per course.
    Cancellations made 15 working days or less prior to course start date will result in
    100% charge of course fees per candidate / per course.
  3. Any subsequent refund due will be passed to customer payment card/customer account as soon as possible following acceptance of cancellation.
  4. Please note our full terms and conditions detailed on www.roxby.com for any other information.